Refund policy
Return Policy for madzach.com
Thank you for shopping with madzach.com! We strive to provide high-quality digital products and merchandise, and we want you to be completely satisfied with your purchase. Please review our return policy below for digital products and physical merchandise:
Digital Products (Sound Packs):
1. Refund Eligibility:
- Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for digital downloads.
2. Technical Issues:
- If you encounter any technical issues with your digital download, please contact our customer support within 90 days of purchase. We will do our best to assist you and provide a solution.
Physical Merchandise (Shirts, Stickers, Vinyls, etc.):
1. Return and Exchange Policy:
- If you are not completely satisfied with your physical merchandise, you may return it for a refund or exchange within 30 days of receiving the product.
2. Conditions for Returns:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Please include a copy of the original packing slip or order confirmation with your return.
3. Return Process:
- To initiate a return, please contact our customer support at contact@madzach.com within 30 days of receiving the product.
- We will provide you with instructions on how to return the item.
4. Refund or Exchange:
- Once we receive the returned item, we will inspect it and process your refund or exchange within 30 business days.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact us at contact@madzach.com. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your support!
Mad Zach
2627 Grant Ave
Richmond, CA 94804
contact@madzach.com
www.madzach.com